On your QBO account, click the Help (question mark) icon at the upper right.Ģ. I'll also inform you here when we get the update as well.ġ. We will notify you through email once this has been resolved. This will help our Engineers know how many users are affected by the issue. While we don't have an exact timeline for when this will be resolved, I suggest getting in touch with our Phone Support team and providing this investigation number 32698 so they can you to our notification list. Our Product Engineers are still investigating the root cause of the issue and continuously working to fix this as soon as possible. We received several reports regarding users being required to enter their 6-digit code even after doing so, and some of them are getting an error 185. I appreciate your time following the steps above, financial institution (FI) requires an additional security requirement beyond user ID and password, such as a token (code). I'm always around to provide the information you need. Let me know how everything turns out after performing the solution above. By doing so, you'll be able to receive an update once the issue is resolved. If you're getting an error 185, I recommend contacting our QuickBooks Online Technical Team so they can add your account to the investigation. This is to help clear the data you've previously accessed and stored on the browser's preferences. When that works, you can then delete cache and cookies from the regular browser. As an alternative, you can use another compatible browser to isolate the issue. Thus, causing the page to loop when entering codes. There are times that the browser is full of frequently accessed page resources. Let's perform another troubleshooting steps by connecting your banks through a private browser. You should be able to connect your banks after entering the 6-digit codes. I appreciate you for disconnecting and reconnecting your bank accounts so you can connect them with QuickBooks. Please know that you can always get back to me if you have any other questions. You can turn it back on by choosing the account from your Chart of Accounts and clicking on Set Up Bank Feeds.įor further guidance, you can refer to this article: Get Help with error OL 301 or 393. Tick on the Deactivate all online services checkbox. ![]() Right-click on the account, then select Edit Account.You can turn off your bank feeds and turn it on again. You can trigger the connection with your bank feeds to reset it. The error OL-301 if often caused by a bank connection or company file issue. We want to get you back to business as soon as possible. I know time is precious for business owners like yourself, and we don't want to waste any of your time. We strive hard to provide you with a service wherein all your concerns are resolved. Hi is not the experience we want you to have. If you have additional questions about the WebConnect feature, don't hesitate to leave a comment below. This way, we can make sure you have the necessary bank transactions in your bank feeds to keep you up and running. While we're continuing to work on resolving this issue, you can manually download the transactions from your bank's website and import them into QBO using the WebConnect feature. Click Contact us to connect with a live support agent.Select Help (question mark icon) at the top right.Sign in to your QuickBooks Online company.Here's how you can contact our live support: For the meantime, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. Rest assured that our engineers are investigating and working on an immediate fix. We have an ongoing issue where some users are not able to connect their Huntington Bank with QBO. Allow me to help provide some information about connecting Huntington Bank with QuickBooks Online (QBO). Hi there, for reaching out to the QuickBooks Community.
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